What is Your Customer Returns Policy?

 

Our Customer Returns Policy is as follows:

We offer a no quibble money back guarantee – If you return unused items, returned as sold, within 28-days of the date of purchase with your receipt, we will give you a full refund for the original purchase price of the product or exchange the product.

 

There are certain product exceptions to this, for instance:

    •       Underwear

    •       Non-sealed perfumes or aftershaves

    •       Other products where re-sale would be difficult (as decided by store management)

•       If the period between purchase and return, even though below 28 days, has significantly reduced the usable life of the product. For instance, when sold, the product had a very short shelf life, which was reflected in original price.

 

“As Sold” means that the product and packaging must not be defective and that we must be able to re-sell it at the full sales price.

 

If you do not have your receipt we may consider an exchange of goods if you can provide alternative proof of purchase such as a credit card statement or bank statement.

 

Return of Defective Goods

The sale of goods act states that goods must:

•       Correspond with any description given - verbally, in writing or in an illustration.

    •       Be of satisfactory quality.

    •       Be safe.

    •       Work properly.

    •       Have no defects.

    •       Be fit for their purpose.

    •       Be capable of doing what they’re meant for.

 

If goods do not meet these requirements then we will provide you with a refund, exchange or repair as is appropriate. We will need a receipt or proof of purchase to do this and the goods should be returned to us within a reasonable time. For instance, for electrical goods and most hardware goods, the warranty period is one-year from date of purchase.

What if I Have Lost My Receipt?

 

To process an exchange/refund we need proof of purchase and also need to confirm the date of purchases (to establish if goods are in their warranty period/being returned within 28-day period). If you do not have your receipt we will accept a credit card or bank statement, however in this case we will provide exchange of goods or goods to the value of, we will not give a refund.

Can I Return a Product to a Different Store to the One I Purchased it From?

 

Yes, you can return the goods to any Home Bargains store provided you have proof of purchase. The only provison being that the store you return goods to should be able to sell the returned product (e.g. for alcohol, store must have a license to sell alcohol).

To send us more information or ask us a question – click here

How do I Make a Complaint?

 

We take your feedback seriously. Please use the link below to make your complaint.

 

If your complaint relates to a store, it will be forwarded to the Area Manager for the store. They will contact you directly to review the complaint with you, prior to investigating it at the store and taking appropriate action.

 

Other complaints will be it will be sent to the relevant person to review and respond to.

 

All complaints are also copied directly to:

·          Tom Morris – Managing Director

·          Joe Morris – Operations Director

 

We aim to deal with complaints in an efficient and professional manner.

To send us more information or ask us a question – click here

How do I Send a Compliment – a Thank You?

 

Please use the link below to give your compliment

 

We love to get positive feedback from you. Our staff receive bonuses for providing outstanding service to our customers. Your feedback is a key element in deciding if they deserve this bonus. Your compliments will be sent to:

·          Tom Morris – Managing Director

·          Joe Morris – Operations Director

·          Area Manager for the store (if appropriate)

The Area manger for the store will forward your compliments to the relevant store staff (if appropriate) they will be delighted to receive it.

To send us more information or ask us a question – click here

I Was Not Charged the Price Shown on the Ticket. What Can I do?

 

We are legally and duty bound to sell the product described on the ticket for the price shown on the ticket. Unfortunately, sometimes the wrong ticket can end up in-front of a product: due to staff error or customers putting stock back in the wrong location. In these instances we are not required to, and we would not, sell the product for the price shown on the wrong ticket.

 

If our till system charged you a different price to that shown on the ticket, for the product described on the ticket, then the store should refund you the difference. If this did not happen, please use the link below to email us details and we will make arrangements for you to receive a refund. Your email will be sent to the Area Manager for the store who will contact you to review the issue with you prior to investigating it at the store and taking appropriate action. Your email will also be copied to Tom Morris, Managing Director and Joe Morris, Operations Director, TJ Morris Ltd.

To send us more information or ask us a question – click here

What New Stores do You Plan to Open?

 

We currently have over 250 stores across the UK In the next year we hope to open 50 new stores. We see potential for over 500 stores across the UK. In the short term we have the following store openings scheduled:

 

Doncaster	30 July 2011
Govan	20 August 2011
Waltham Abbey	20 August 2011
Arbroath	27 August 2011
New Brighton	15 October 2011

 

Can You Open a Store Near to Me?

 

A Use the link below to let us know where you would like to have a Home Bargains store opened. We will forward your email to:

·          Tom Morris – Managing Director

·          Joe Morris – Operations Director

·          Our Property Agent, Nigel Bennett

We will then review with Nigel, the possibility of opening a store near to you. Remember, we also sell on-line!

To send us more information or ask us a question – click here

Can You Make a Donation to Our Charity?

 

We have a number of charities/good causes we work with on an on-going basis (see community link http://www.tjmorris.co.uk/community/) Our charity/community work has been recognised in the many awards we have won. Each week we get a large number of requests for one-off donations/sponsorship for schools, clubs, special events etc.. We do not have the resources to respond individually to/support these requests.

 

To support such types of requests, in an efficient and fair way, we have implemented our “Adopt a School” scheme. Each of our stores can adopt a local school to them. We send stock/goods to the school, via the store, on a turn-by-turn basis. We can not send stock for a specific date or to tie in with a specific event. The stock we send is what we have available at the given time and we can not provide specific stock. If you want to be part of our Adopt a School scheme then you should contact your local store. Each store can adopt one school. If they have not adopted a school then they may want to consider adopting your school. The scheme has run for many years helping hundreds of schools to raise significant funds for their schools.

To send us more information or ask us a question – click here

What are the Opening Times for my Local Store?

 

You can view the individual opening times for your local store by visiting our stores page http://www.tjmorris.co.uk/stores/). Simply type in your post code and a search distance and the list of local stores will be shown. Select the appropriate store and the address, tel no. and opening times for the store will be shown, as well as its location on Google maps.

To send us more information or ask us a question – click here

I Would Like More Information on a Product or Like to Ask You About a Product.

 

Simply click on the link below to send you query directly to Dawn Nagi in our buying department. Dawn will review your query with the relevant buyer and respond directly to you. Your email will also be copied to Tom Morris, Managing Director and Joe Morris, Operations Director, TJ Morris Ltd.

To send us more information or ask us a question – click here

I have had an accident in your store. What should I do now?

 

We are sorry that you have had had an accident in our store. We trust you have not suffered any long term ill-effects. You should make sure that the details of your accident were recorded in the stores accident book. If this did not take place please return to the store as soon as possible to make sure it is completed. We would also like to know the details of the accident so that we can investigate it at the store to ensure appropriate action has been taken to prevent a similar accident happening again. Please use the link below to provide us details of the accident. This will be forwarded to our Health and Safety Manager, Tony Stead and to the Area Manager for the store to review. The Area Manager for the store will investigate the circumstances of the accident and take action to ensure a similar accident does not occur again. Your email will also be copied to Tom Morris, Managing Director and Joe Morris, Operations Director, TJ Morris Ltd.

To send us more information or ask us a question – click here

Because of a Loose Top, a Bleach Type Product has Caused Damage to my Goods. What Should I do Now?

 

We are sorry that bleach or a similar product has caused damage to your goods. If the top of the container was loose and this was the reason for the damage to your goods, unfortunately we can not accept liability for any damage to your goods. Product packaging and signs in store do warn customers to check that the top is tight and to keep bleach and similar types of products upright at all times.

 

However, if the container for the bleach/bleach type product was defective and this defect caused the damage to your goods, we will be able to make a claim, on your behalf, against our supplier or the damaged goods. Please see next section for information on what you should do in this case.

Because of a Damaged Container, a Bleach Type Product has Caused Damage to my Goods.

 

We are sorry that bleach or similar product has caused damage to your goods. If the container for the bleach/bleach type product was defective and this defect caused the damage to your goods, we will make a claim for the damaged goods, on your behalf, against our supplier. In this case you should ensure that:

 

·          A customer claim form is completed and given in at the store where the product was purchased/accident took place

·          The defective container should be given to/retained by the store

·          The defective goods (clothing etc.) should be given in at the store where the product was purchased/accident took place

 

We would also like to know the details of the accident so that we can check with the store to ensure the claim is processed properly and efficiently. You can do this by using the link below to send us necessary details: This will be forwarded to Katy Hazelhurst in our Customer services department and to the Area Manager for the store to review. They will ensure your claim is handled properly by the store. Your email will also be copied to Tom Morris, Managing Director and Joe Morris, operations Director, TJ Morris Ltd.

To send us more information or ask us a question – click here

Where is the Nearest Store to me?

 

You can view the a list of local stores by visiting our stores page (http://www.tjmorris.co.uk/stores/). Simply type in your post code and a search distance and the list of local stores will be shown. Select the appropriate store and the address, tel no. and opening times for the store will be shown, as well as its location on Google maps.

To send us more information or ask us a question – click here

How do I Ask Another Question?

 

You should use the link shown below.

To send us more information or ask us a question – click here

What is Your Policy on WEEE?

 

If you’re buying a new electrical item,

 

Please do not throw electrical equipment in your bin. This is because:

 

• Unwanted electrical equipment is the UK’s fastest growing type of waste.

• Many electrical items can be repaired or recycled, saving natural resources and the environment.

• If you do not recycle electrical items they will end up in landfill where hazardous substances will leak out and cause soil and water contamination - harming wildlife and also human health.

 

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by offering all customers buying new electrical equipment free take-back of their old electricals on a like-for-like basis in our stores. Unwanted Items should be returned within 28 days of purchasing your new product.

Simply hand your unwanted items to a member of staff.

We will recycle your old one for FREE

To send us more information or ask us a question – click here