What is Your Customer Returns Policy?
If you change your mind or no longer want items
You can return your order, or part of it, for any reason within a certain time period after delivery (see below). The goods and packaging must be in their original condition, so that we can re-sell the goods at full value.
|DVDs, electronics or perfumes where the
seal or packaging has been opened
|Collect From Store items
|All other items
||7 working Days
If you want to return a product via courier because you've changed your mind, please contact us through this website within the cancellation period specified above. Click here to contact us. Please package the product securely for return to us. Items must be in their original condition, so that we can re-sell the goods at full value to be eligible for a refund. We reserve the right to refuse returns or to charge you our fees and expenses if the product is not received in new, unopened condition.
Returning items to us
Here's how to return items to us, if you have any questions, please contact us. If you return all of your order your delivery charge will be refunded to you. If you only return part of your order, your delivery charge will not be refunded.
|How to do it
||Things to note|
|Return to Store
Take your delivery note and products you wish to return to the store. The store can refund you via a credit or debit card.
If you do not have your delivery note, you can print your order confirmation email or invoice.
|Via our courier
Contact us through your account page. We will either provide you with a postage label or arrange a collection, depending on the size of the product. We can not accept returns which we have not authorised before collection.
|There is a charge for this service (see below).|
|Via your own courier
||Contact us through your account page. Once authorised by us, you can post the items to us at your cost.
||Please ensure you obtain insurance, items which become damaged or lost in transit can not be refunded.|
Orders which are delivered via Collect From Store should be returned to a Home Bargains store. You can return the items to any of our stores, it does not have to be the same store you collected the item from. We are unable to send couriers for returns from Collect From Store orders.
Returning damaged or faulty items
If your Home Delivery order arrives damaged, faulty or there is any other kind of error with your order, please contact us within 7 working days of receiving it. If we need you to return it to us, we will pay for this service. Alternatively, you can return it to any Home Bargains store. Please take some proof of purchase (eg, order confirmation email, invoice etc) with you. Slight damage to the outside box can happen during shipment and would not be regarded as product damage.
If there is a problem with your Collect From Store order, please return it to the store with some proof of purchase (eg, order confirmation email, invoice etc) and our staff will be able to help you in store.
If you are returning an item to us which is faulty, arrived damaged or was sent in error, we will collect the item from you or provide a pre-paid postage label free of charge. If you are returning an item for any other reason we will charge you for this. Returns made via our courier or using our pre-paid postage label costs £2.99 per parcel.
Cancelling an order
You can cancel your order before it is shipped. Simply contact us via the Contact Us page on the web site and we will make arrangements to cancel the order before it is shipped and give you a full refund. If the order has already been shipped, you should follow the instructions for returning orders.
If you have ordered multiple items it is possible that they have been shipped in multiple parcels. You can see the contents of each parcel by looking at your order details on the My Account Page. If having received all your parcels, goods are missing, contact us via the Contact Us page within seven working days and we will make arrangements to resolve the issue.
If you have a product warranty issue you should contact us via the Contact Us page on the website and we will make arrangements to resolve the issue. If necessary we will make arrangements to have the product returned to us at our cost. If we send you a replacement product, we will also cover the cost of sending you the replacement. Orders which are delivered via Collect From Store should be returned to a Home Bargains store. You can return the items to any of our stores, it does not have to be the same store you collected the item from. We are unable to send couriers for returns from Collect From Store orders.
What if I Have Lost My Receipt?
To process an exchange/refund we need proof of purchase and also need to confirm the date of purchases (to establish if goods are in their warranty period/being returned within 28-day period). If you do not have your receipt we will accept a credit card or bank statement, however in this case we will provide exchange of goods or goods to the value of, we will not give a refund.
Can I Return a Product to a Different Store to the One I Purchased it From?
Yes, you can return the goods to any Home Bargains store provided you have proof of purchase. The only provison being that the store you return goods to should be able to sell the returned product (e.g. for alcohol, store must have a license to sell alcohol).
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