Returns Policy
If you need to return your purchase
please use the following procedure

Returns Policy for Online Orders


How long have I got to return unwanted items?


You can of course return your order, or part of it, for any reason within the specified period of time after delivery (shown in table below).

Product Return Period
Via Collect+/ Courier To Store
DVDs, electronics or perfumes where the
seal or packaging has been opened
Not available,
unless faulty
Not available,
unless faulty
Perishable goods
(e.g. food, confectionery and drinks)
Not available,
unless faulty
Not available,
unless faulty
Collect From Store items Not Available 28 Days
All other items 14 Days 28 Days


Returning unwanted items. 


To return unwanted items either to a store or to the internet department, they must be in their new, original condition for re-sale at full value.



Method

How to do it Things to note
Return to Store

Take your proof of purchase and products you wish to return to any Home Bargains store. The store can then refund your card.

Your proof of purchase can either be your delivery note, confirmation email or invoice.

Via Collect+/ courier

Authorise your return and we will either provide you with a Collect+ label or arrange a collection, depending on the size of the product. We can not accept returns which we have not been authorised.

There is a charge for this service (see below).
Via your own courier Contact us and once authorised by us, you can post the items to us at your cost. Please ensure you obtain insurance. Items which become damaged or lost in transit with your courier cannot be refunded.


We will refund your postage cost if your whole order is returned. We will not be able to refund it if only part of the order is returned. 


You do not need to notify us if you wish to return your unwanted items via a Home Bargains store, however, if you require assistance, you can of course contact us. To find your local store's opening times, or to contact them directly with a question about your return, you can use our Store Finder


Again, items must be in their original condition in order for re-sale. We reserve the right to refuse returns or to charge you our fees and expenses if the product is not received in new, unopened condition.


Items that were purchased through the Collect From Store system that are now unwanted, can be returned to any Home Bargains store (it does not have to be the same store you collected the order from). We are unable to issue Collect+ labels or send couriers to return items purchased through the Collect from Store system. 


Return charges for unwanted items.


If you are returning items to us via Collect+ or courier, we will charge you £3.49 per parcel. Alternatively, you can of course use your own courier service to return the items to us at your own cost. 


Items ordered through Collect From Store should be returned to a Home Bargains store; there is no charge for this service. Again, we are unable to send couriers for returns from Collect From Store orders.


Returning damaged or faulty items.


If your home delivery order arrives damaged, faulty or with an error, please contact us as soon as possible. Please note, slight damage to the outside box can happen during shipment and would not be regarded as product damage.


Method

How to do it Things to note
Return to Store

Take your proof of purchase and products that need to be returned to any Home Bargains store. The store can then inspect the item, and issue a refund or replacement (if possible).

Your proof of purchase can either be your delivery note, confirmation email or invoice.

Via Collect+/ courier

Authorise your return for the faulty item and we will either provide you with a Collect+ label or arrange a collection, depending on the size of the product. We can not accept returns which we have been not authorised.

We will cover the cost for this service providing the item is found to be faulty upon its return. 
Via your own courier Contact us to arrange a return on the faulty item and once authorised by us, you can post the items to us at your cost. Please ensure you obtain insurance. Items which become damaged or lost in transit with your courier cannot be refunded.


We will refund your postage cost if your whole order is returned. We will not be able to refund it if only part of the order is returned. 


Items that were purchased through the Collect From Store system that are faulty or damaged, can be returned to any Home Bargains store (it does not have to be the same store you collected the item from). We are unable to issue Collect+ labels or send couriers to return items purchased through the Collect from Store system.


Cancelling an order.

 

You can request that we cancel your order before it is shipped. We will do our utmost to cancel the order before it is shipped and process a full refund. If an order has already been dispatched, you should follow the above instructions for returning unwanted orders.


Missing items.


If you have ordered multiple items it is possible that they have been shipped in multiple parcels. You can see the contents of each parcel by looking at your order details on the My Account Page. If having received all your parcels, an item is still missing, please check all packaging as often smaller items can be placed inside larger for packing efficiency. If you still cannot locate an item, please contact us within seven working days and we will make arrangements to resolve the issue.

 

Warranty issues.


If you have a product warranty issue, you should contact us and we will make arrangements to resolve the issue. If necessary we will make arrangements to have the product returned to us at our cost. If we send you a replacement product, we will also cover the cost of sending you the replacement. 


Items that were purchased through the Collect From Store system that have a warranty issue, can be returned to any Home Bargains store (it does not have to be the same store you collected the item from). We are unable to issue Collect+ labels or send couriers to return items purchased through the Collect from Store system.


 
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