Home Bargains Delivery Policy

What are the Delivery Charges?

There are three parcel sizes: small, medium and large. Prices, based on location, for each parcel size are as shown below. There is only one parcel charge per order.

We do not deliver outside of these areas. For very large order sizes, we reserve the right to re-quote the delivery charge before acceptance and shipment of your order.

How soon will I receive my goods?

We only sell goods that we have instock. We also aim to pick and dispatch orders the day after they were ordered.This means that you should normally expect your delivery within 5 working days from date of order placement, but it may often be sooner. For non-UK-Mainland orders, delivery time may be longer.

Will all of my goods be sent at the same time?

We will pick all your items together and ship your order at the same time. However, depending upon the size of the order we may ship the order in more than one package. Consequently you may not receive all of the goods/packages at the same time.

When do you deliver?

Small parcels are sent by post. Medium and large parcels are sent by special carrier, who deliver Monday to Saturday, typically between 8:00am and 7:00pm.

What happens if I am not in when the Delivery is attempted?

If you are not in at the time ofdelivery and have given special delivery instructions, the parcel carrier will follow these instructions. If no instructions are given, the parcel carrier will leave the goods in a secure location, if one can be found, and the parcel carrier will leave you a card to inform you where the parcel hasbeen left. If a secure location cannot be found they will then attempt to leave the goods with a neighbour. In this case a card will be leftto inform you which neighbour it has been left with. If it is notpossible to leave it with a neighbour, the parcel carrier will leave you a cardand ask you to contact them to make arrangements to deliver to you. A total of three delivery attempts will be made, after which time the parcel will be returned to us.

How do I Track my Delivery/Order Status?

In order to track your order/delivery status you should set up an account. If you have an account you can track your order through the My Account page. We will provide you with a link to our parcel carrier’s web site to see the delivery status for your orders. If you ordered using the Guest Checkout facility, you should set up your account by using the Set Up Your Account linkin the email confirmation that was sent to you after order placement. You will only need to enter a password as all other details will be taken from your order.

Can I collect from a Home Bargains Store?

Yes! We now offer our Collect from Store Service on a wide range of products available on our website – just lookout for the Collect from Store logo on the product you wish to order. Once you have placed your order, you should expect it to be delivered to your local store within 5 working days. When your order has arrived in-store, a member of Store Management will call you to let you know.

When you collect your order, you will need to take with you a copy of your delivery confirmation email or, a copy ofyour invoice (available to download and print from your Account page). For security reasons, you will not be able to collect your order without either of these as proof of purchase.

Is there a delivery charge if I’m collecting my product from a Home Bargains Store?

No. The best thing about our Collect from Store service is that delivery is free of charge.

Can I change my order after I have placed it?

To cancel or remove products formyour order or change the delivery address, please contact our Customer Services Department via the My Account page. If your order has not been processed we will try to accommodate the requested modification. Unfortunately it is not possible to add products to your order after the order has been placed.

Returns Policy

Can I Return my Order if I no Longer Want it?

Yes, if you no longer wish to keep your order or part of your order you can return it to us. You can either return it to your local Home Bargains store or we can arrange for our courier to collect it from you. For unwanted goods the goods and packaging must be in their original condition, so that we can re-sell the goods at full value.

To return it to your local Home Bargains store you should print out a copy of your invoice, as proof of purchase, and take this with the goods to the store. You can return unwanted goods to stores within 28-days of the invoice date. The store will then give you a full refund for the value of the goods, plus your shipping charge. If only part of the order is returned the shipping charge will not be refunded.

For returns to be collected from you by our courier you should contact us, via the Contact Us page on the web site, and we will make arrangements to pick up the goods from you. After receipt of the goods, we will credit you for the full amount (product plus shipment cost to you) less the return shipment cost to us. If only part of the order is returned the shipping charge will not be refunded. In order to return unwanted goods via our courier you will need to contact us within 7-working days of the date of receipt.

Defective goods can be returned to us within their warranty period, which is normally 12-months form date of purchase.

You can not return DVDs or perfumes where sealed packaging has been opened or when products have been used.

Can I Return Goods to my Local Store?

Yes you can, see above for details.

Can I Cancel my Order?

You can cancel your order before it is shipped. Simply contact us via the Contact Us page on the web site and we will make arrangements to cancel the order before it is shipped and give you a full refund. If the order has already shipped you should follow the instructions for returning orders, given above.

What Should I do if there are Goods Missing?

If you have ordered multiple items it is possible that they have been shipped in multiple parcels. You can see the contents of each parcel by looking at your order details on the My Account Page. If having received all your parcels, goods are missing, you must contact us via the Contact Us page within seven working days and we will make arrangements to resolve the issue.

A Product has Arrived Damaged – What Should I do?

If a product arrives damaged you must contact us within seven working days of receipt of the order to inform us, via the Contact Us page on the web site. We will then make arrangements to resolve the issue. Please note: some products will be shipped in their original boxes without additional packaging. Slight damage to the outside box can happen during shipment and would not be regarded as product damage.

I have a Product Warranty Issue – What Should I do?

If you have a product warranty issue you should contact us via the Contact Us page on the web site and we will make arrangements to resolve the issue. Products normally have a 12-month warranty from date of receipt. If necessary we will make arrangements to have the product returned to us at our cost. If we send you a replacement product  we will also cover the cost of sending you the replacement.