Can I Return my Order if I no Longer Want it?
Yes, if you no longer wish to keep your order or part of your order you can return it to us. You can either return it to your local Home Bargains store or we can arrange for our courier to collect it from you. For unwanted goods the goods and packaging must be in their original condition, so that we can re-sell the goods at full value.
To return it to your local Home Bargains store you should print out a copy of your invoice, as proof of purchase, and take this with the goods to the store. You can return unwanted goods to stores within 28-days of the invoice date. The store will then give you a full refund for the value of the goods, plus your shipping charge. If only part of the order is returned the shipping charge will not be refunded.
For returns to be collected from you by our courier you should contact us, via the Contact Us page on the web site, and we will make arrangements to pick up the goods from you. After receipt of the goods, we will credit you for the full amount (product plus shipment cost to you) less the return shipment cost to us. If only part of the order is returned the shipping charge will not be refunded. In order to return unwanted goods via our courier you will need to contact us within 7-working days of the date of receipt.
Defective goods can be returned to us within their warranty period, which is normally 12-months form date of purchase.
You can not return DVDs or perfumes where sealed packaging has been opened or when products have been used.
Can I Return Goods to my Local Store?
Yes you can, see above for details.
Can I Cancel my Order?
You can cancel your order before it is shipped. Simply contact us via the Contact Us page on the web site and we will make arrangements to cancel the order before it is shipped and give you a full refund. If the order has already shipped you should follow the instructions for returning orders, given above.
What Should I do if there are Goods Missing?
If you have ordered multiple items it is possible that they have been shipped in multiple parcels. You can see the contents of each parcel by looking at your order details on the My Account Page. If having received all your parcels, goods are missing, you must contact us via the Contact Us page within seven working days and we will make arrangements to resolve the issue.
A Product has Arrived Damaged – What Should I do?
If a product arrives damaged you must contact us within seven working days of receipt of the order to inform us, via the Contact Us page on the web site. We will then make arrangements to resolve the issue. Please note: some products will be shipped in their original boxes without additional packaging. Slight damage to the outside box can happen during shipment and would not be regarded as product damage.
I have a Product Warranty Issue – What Should I do?
If you have a product warranty issue you should contact us via the Contact Us page on the web site and we will make arrangements to resolve the issue. Products normally have a 12-month warranty from date of receipt. If necessary we will make arrangements to have the product returned to us at our cost. If we send you a replacement product we will also cover the cost of sending you the replacement.