How much does delivery cost?
There are three parcel sizes: small, medium and large. Prices, based on location, for each parcel size are as shown below.
There is only one parcel charge per order. Your delivery charge is calculated during checkout.
|Collect From Store
We do not deliver outside of these areas. For very large order sizes, we reserve the right to re-quote the delivery charge before acceptance and shipment of your order.
When will I receive my order?
You should normally expect your Home Delivery orders within 5 working days from date of order placement, but it may often be sooner. Collect From Store orders are normally available for collection within 3 working days. For non-UK-Mainland orders, delivery time may be longer.
Will all of my goods be sent at the same time?
We will pick all your items together and ship your order at the same time. However, depending upon the size of the order we may ship the order in more than one package. Consequently you may not receive all of the goods/packages at the same time. If you order an item which is marked 'pre-order' we will not usually dispatch your order until your whole order is ready. Let us know if you'd like part of it dispatching sooner, and we will of course be happy to help.
When do you normally attempt deliveries?
Small parcels are sent by post. Medium and large parcels are sent by courier, who deliver Monday to Saturday, typically between 8:00am and 7:00pm.
What happens if I am not in when a delivery is attempted?
If you are not in at the time of delivery and have given special delivery instructions, the courier will try their utmost to follow these instructions. If no instructions are given, the courier will leave the goods in a secure location on your property (if one can be found), and they will leave you a card to inform you where the parcel has been left. If a secure location can't be found, the driver will then attempt to leave the order with a neighbour and a card will be left to inform you which neighbour. A total of three delivery attempts will be made, after which time the parcel will be returned to us.
How do I track my delivery's progress?
If you checked out through your customer account, you can track your order through the 'My Account' page on our website. Here, we will provide you with a link to our courier’s website where you can see the latest delivery status for your orders. If you checked out using a 'Guest' facility, you should set up a customer account by using the 'Set Up Your Account' link in your email confirmation. You will only need to enter a password as all other details will be taken from your order. Alternatively, you can set up a customer account by registering on our website and contacting us to merge your orders.
Can I collect from a Home Bargains Store?
Yes! We now offer our Collect from Store service on a wide range of products available on our website. To find out if the product you wish to order is eligible to be sent to a local Home Bargains store, just look out for the Collect from Store logo above the product description. Once you have placed your order, you should expect it to be delivered to your local store within 1-3 working days. When your order has arrived in-store, a member of the store management will call you to let you know.
What do I need to take with me to collect my order?
When you collect your order, you will need to take with you a copy of your confirmation email or, a copy of your invoice (which is available to download from your 'Customer Order' section in your account). Your proof of purchase can be shown on a print out, or alternatively, on a Smartphone or Tablet. If you can't provide either of these documents, please ensure you know your order number and take sufficient ID (such as your bank card or driving license) with you to collect the order from the store.
Is there a delivery charge if I'm collecting my product from a Home Bargains store?
No! The best thing about our Collect from Store service is that it is free of charge.
Can I change my order after I have placed it?
To cancel or remove products from your order, or to change the delivery address, please contact us. If your order has not been processed we will try to accommodate the requested modification. Unfortunately, it is not possible to add products to your order after the order has been placed.