How much does delivery cost?

There are three parcel sizes: small, medium and large. Prices, based on location, for each parcel size are as shown below.

There is only one parcel charge per order. Your delivery charge is calculated during checkout.

How soon will I receive my goods?

You should normally expect your Home Delivery orders within 5 working days from date of order placement, but it may often be sooner. Collect From Store orders are normally available for collection within 3 working days. For non-UK-Mainland orders, delivery time may be longer.

Will all of my goods be sent at the same time?

We will pick all your items together and ship your order at the same time. However, depending upon the size of the order we may ship the order in more than one package. Consequently you may not receive all of the goods/packages at the same time.

When do you deliver?

Small parcels are sent by post. Medium and large parcels are sent by courier, who deliver Monday to Saturday, typically between 8:00am and 7:00pm.

What happens if I am not in when the Delivery is attempted?

If you are not in at the time of delivery and have given special delivery instructions, the parcel carrier will follow these instructions. If no instructions are given, the parcel carrier will leave the goods in a secure location, if one can be found, and the parcel carrier will leave you a card to inform you where the parcel hasbeen left. If a secure location cannot be found they will then attempt to leave the goods with a neighbour. In this case a card will be leftto inform you which neighbour it has been left with. If it is notpossible to leave it with a neighbour, the parcel carrier will leave you a cardand ask you to contact them to make arrangements to deliver to you. A total of three delivery attempts will be made, after which time the parcel will be returned to us.

How do I Track my Delivery/Order Status?

In order to track your order/delivery status you should set up an account. If you have an account you can track your order through the My Account page. We will provide you with a link to our parcel carrier’s web site to see the delivery status for your orders. If you ordered using the Guest Checkout facility, you should set up your account by using the Set Up Your Account linkin the email confirmation that was sent to you after order placement. You will only need to enter a password as all other details will be taken from your order.

Can I collect from a Home Bargains Store?

Yes! We now offer our Collect from Store Service on a wide range of products available on our website – just lookout for the Collect from Store logo on the product you wish to order. Once you have placed your order, you should expect it to be delivered to your local store within 3 working days. When your order has arrived in-store, a member of Store Management will call you to let you know.

When you collect your order, you will need to take with you a copy of your delivery confirmation email or, a copy ofyour invoice (available to download and print from your Account page). For security reasons, you will not be able to collect your order without either of these as proof of purchase.

Is there a delivery charge if I’m collecting my product from a Home Bargains Store?

No. The best thing about our Collect from Store service is that delivery is free of charge.

Can I change my order after I have placed it?

To cancel or remove products form your order or change the delivery address, please contact our Customer Services Department via the My Account page. If your order has not been processed we will try to accommodate the requested modification. Unfortunately it is not possible to add products to your order after the order has been placed.